Introduction

The customer service toolkit makes available a simple but effective framework for developing advanced services in the small and medium-sized projects (SMEs) starting from the front lines up to the top of the company’s hierarchy.

Five major areas of responsibilities in the customer service have been identified and dealt with in the toolkit. And we would present how important is each area to the user, in addition to the benefits and perks they would gain. The toolkit serves as a guide in the journey the organization sets out toward achieving the most satisfaction of the customer through easily applicable business tools and white papers. We wish you would find this toolkit useful and beneficial in your journey toward a much better excellence in providing the service.