Introduction

The current world challenges have made it imperative on the organizations to adopt the inclusive conscientious scientific approach in facing those challenges and investing the effective human capabilities in flexibly and effectively wielding the different works and tasks. Quality management is among the most purposive managerial aspects, which has become due to the huge amount of information and communication technologies one of the characteristics of the givings of modern human intellect, and this could be noted in all types of organizations at large.

Total Quality Management - TQM - is an approach that aims to create a radical change in the organizational culture inside the organization and turn which from the traditional administrative approach to the modern one that would help achieve a higher level of quality service. Such transformation would include all the functions and areas of responsibilities inside the organization depending on the teamwork, collaboration and continuous improvement of the overall performance in the long run through satisfying the organization’s customers.

The term of quality is mainly an economic term that has been around since the industrial progress and technological revolution in the modern age. The industrial countries have been concerned with monitoring the quality of production for the sake of gaining the labor market and the purchaser trust, which has lead to the emergence of new methods of business administration; in a sense that management is no longer a top-down process of giving orders to the employees only, but rather it’s the effective participation of the employees in the process of management, business organization and the extent of excellence and mastery.