Introduction
Any organization seeks to evaluate and develop the circumstances of its services should be faced with a number of main questions; some of which are significant and lead to reconsider the services provided and reflect how far the recipient is satisfied with them in a way that it would verify whether their wants are addressed during their path in the organization as a customer, which would then help create a positive change resulting in the main objective, which is building a customer - centered organization.
Following are some of those critical questions:
Who are the customers?.
What should we deliver?
How should we deliver?
What are their needs?
How does the customer expect us to meet their needs?
What are the obstacles that prevent raising the level of the service provided to the customers?
How could the leaders know what should be done to guarantee providing excellent services?
We would answer these questions within the context of our training program.
Outline
- Choosing the opportunities necessary for using the power, influence, and influence for improving the service provided to the customers.
- Focusing their efforts and the efforts of the front lines for attaining the outcomes essential to the customers.
- Motivating the front lines to take the procedures that would help the raise the loyalty of the customers.
- Learning the obstacles that prevent from raising the level of the service provided to the customers.
- Familiarizing the leaders of what should be done to guarantee an excellent service to the customers.
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